They asked me to send the vehicle to the service center, but I was not willing to send the scooter there after the previous saga.
BHPian Sierra_foxtrot recently shared this with other enthusiasts.
Update on my Ola scooter issues:
The good part:
Today I experienced the power of Team BHP first hand, and enjoyed the perk of being a BHPian.
So OLA had contacted me after seeing my frustration post regarding bad service, and offered to do the needful repair. They asked me to send the vehicle to the service center, but I was not willing to send the scooter there after the previous saga. So they offered to send the OLA tempo van to my residence and do the needful repairs at my doorstep which I agreed .
Fast forward: 2 days later, the van is here, and the scooter is completely stripped off. The panels were again screwed in properly this time and they were doing it for 3 hours (suggests how many misaligned panels and issues the bike had).
The service team had one Mr. Jayaprakash and one Mr.Saravanan. Both were hardworking chaps and knew exactly what they were doing.
OLA guys if you are seeing this post, know that you have really hardworking people who go the next mile for customer satisfaction.
I will let the pictures do the talking now:
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