Sky Sports to allow customers ‘pause’ accounts amid coronavirus pandemic

Sky Sports customers will be allowed to pause their subscriptions without charge from today as part of plans to ensure customers don't lose out financially during the coronavirus outbreak.

It comes after a series of sporting fixtures were cancelled earlier this week – including the Premier League, which has been suspended until early April.

The England cricket tour to Sri Lanka has also been called off, and many other live sports that were due to be shown on Sky have been postponed, meaning many households faced the prospect of paying for a subscription without being able to watch the events they wanted to.

But now, Sky has said customers won't be charged a fee to pause their account and won't be held to any notice period.

You'll need to contact Sky on 0800 151 2747 if you want to pause your service, as it says you won't be able to do so online.

In addition, Sky said it will also make Sky Go Extra available to all customers for free, as more workers find themselves trapped at home during the pandemic.

This means customers will have access to Sky TV on three screens at the same time.

Sky Mobile customers will also get an extra 10GB of data free of charge from Wednesday.

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