‘Beyond disgusting’ Pontins room forces family to abandon holiday at resort

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A family who paid £336 for a weekend stay in an upgraded room at Pontins said they refused to stay in the "beyond disgusting" suite with fingernails on the sofa bed at the "minging" resort.

Ross Murphy travelled with his wife and two young children from Portsmouth to the Camber Sands resort in East Sussex on July 22.

The family have collectively described the trip as their "worst" holiday experience, according to Sussex Live.

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The family, who were looking forward to a long weekend staycation, said they decided to ditch the resort all together after seeing the room.

Mr Murphy said: "We got in the room. The bed was broken, there were fingernails on the sofa that I was meant to be sleeping on with my wife. Just dirt and dust everywhere.

"There were stains on the pillow, red stains. The bed was minging, it looked like it hadn't been cleaned in years let alone weeks."

The father of two, who had his two children aged nine and 11 with him, said: "I don't know how people can stay in that, let alone holiday in it. You go on holiday for comfort, not to be grossed out by the whole thing.

"My son said to me 'how much would someone have to pay you to stay there?'. I said it would need to be 50 grand."

Not only were Ross and his wife left unimpressed, but the state of the room also upset his two children. Ross shared: "My son went 'this is horrible'.

"My daughter was almost in tears. She asked if we could still go in the pool and I said she can go swimming in the sea instead."

After deciding not to stay at the resort, Ross took his wife and his kids back to reception to complain. Ross claimed a woman on reception sent him to speak to customer solutions.

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After asking about alternative rooms available, Ross claimed that staff said all the rooms were the same.

The father claims he had to sign paperwork that said how he "refused" Pontins the chance to resolve the issue.

The family left the resort and stayed in two separate places over two nights.

Afterwards, Ross contacted Pontins for a refund and said he was told that because he "refused" to allow Pontins to give him another room, he could not be refunded.

He then wrote back with all his health and safety concerns and said he was then given a refund, which was £3 less than the full amount he paid in the first place.

Pontins has been contacted for comment.


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