A teenage girl was sexually assaulted at a bowling alley in Sheffield by two boys who fled the scene afterwards.
Reports say a third boy filmed the assault at the Hollywood Bowl and was apprehended by customers after the incident on Monday evening.
The girl's mum has raged that the bowling alley tried to give her daughter "free passes and vouchers" to persuade her not to make a formal complaint.
She also explained that the gruesome ordeal was only stopped after "the screams of two other girls in the toilet that resulted in other customers stopping the attack".
The mum added: "Hollywood Bowl customers caught and detained the youth filming, but the other two men escaped on foot after other customers gave chase."
South Yorkshire Police said: "We were called at about 9.15pm on Monday, August 23 by Hollywood Bowl in Sheffield to say an indecent assault had taken place at their premises.
"A teenage girl was stopped entering a toilet by three male youths, two of whom touched her inappropriately over her clothing.
"The third youth was stopped by security and when officers attended he provided the names and addresses of the other two in the Sheffield area.
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"With the agreement of the victim’s mother, the three youths were dealt with via a Community Resolution and are barred from attending Hollywood Bowl in future."
Her mother has written to the bosses of Hollywood Bowl demanding an investigation into how the attack was handled by staff.
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She wrote: "I now ask that you conduct a formal enquiry into the actions of your staff and management.
"It is extremely worrying that your staff are playing down these types of incidents and trying to encourage victims not to make official complaints by offering free passes and vouchers."
A spokesperson for the bowling alley chain said: "We take matters of this nature very seriously and are giving the police our full support and co-operation with their ongoing investigation."
If you or somebody you know has been affected by this story, contact Victim Support for free, confidential advice on 0845 30 30 900 or visit their website, www.victimsupport.org.uk.
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