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A woman is furious she was 'left to die for five minutes' in hospital after an ambulance failed to pick her up..
Natalie McMorran, 37, suffered a cardiac arrest in the A&E waiting room at University Hospitals Coventry which she believes could have been prevented.
Natalie began to complain of chest pains at 1am on March 22. and believing she was having a heart attack, got partner Thomas Tapping, 35, to call 999.
With no sign of an ambulance after over two hours, the pair had to drive themselves to hospital where Natalie says her heart stopped for a full five minutes before she was resuscitated.
Natalie from Rugby, Warwickshire said: "I was scared – I knew something was seriously wrong with me and the ambulance kept trying to brush it off.
"We waited two and a half hours for an ambulance before Thomas decided to take me to the hospital instead.
"We waited half an hour in A&E once we got there and I couldn't get comfy – I had to lie myself on the floor in this little corridor and people kept coming over and having a go at me."
She continued: "I don't remember much after that as once I was back in the waiting room I had a fit and then a cardiac arrest.
"I was resuscitated after five minutes and moved to intensive care where I stayed for a week before being moved to CCU.
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"The doctor said he wished I'd been seen sooner. I feel like I've been let down and now I get out of breath just going to the car.
"It could have been dealt with better and if they'd picked up on it sooner it might have been different."
Natalie then spent a week in intensive care and another week in CCU, with investigations into the cause of her arrest ongoing.
The former betting shop worker says she had no pre-existing heart condition, but has since been diagnosed with coronary heart disease and had two stents fitted.
Natalie has complained to University Hospitals Coventry and Warwickshire NHS Trust following her health scare, which has forced her to quit her job and take 12 tablets a day to manage her symptoms.
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Now with just 25% of her heart function, she claims things would have been different if she had been seen earlier.
Natalie said: "I'm just really annoyed that they didn't take me seriously and palmed me off back to the waiting room.
"It was a really big rollercoaster ride the whole time I was there – it was really touch and go and they told my family they didn't know if I would make it through."
A spokesperson for University Hospitals Coventry and Warwickshire (UHCW) NHS Trust said: "We are unable to comment on individual cases due to patient confidentiality."
A West Midlands Ambulance Service spokesman said: "We would like to apologise to Ms McMorran for the delayed response.
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"We received a call at 1.21am on Tuesday 22nd March to a patient with breathing difficulties, a Category 2 call. Further calls were received at 2.00am, 2.18am and 3.13am, during which the patient was re-triaged, and on each occasion a Category 2 response was generated, the second highest.
"The whole of the NHS remains under severe pressure and unfortunately, long hospital handover delays mean some patients are waiting far longer for an ambulance to come to them than we would want.
"We continue to work with local partners to find ways to reduce the delays so that our crews can respond more quickly. Our staff and volunteers work tirelessly to respond as soon as we can."
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